<aside> 👤 I’m a Computer Science MSci graduate with hands-on experience in web development, customer support, and tech consulting. From university research to freelance projects for real clients, I bridge the gap between innovative code and real-world usability. I'm particularly experienced in building and maintaining modern websites that are responsive, SEO-friendly, and client-ready.

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🖥 Software Support – Intellek

📅 Aug 2025 – Present | SaaS Learning Platform | Internal & External Support

Overview: I provide first-line technical support for Intellek’s global SaaS learning platform, resolving issues across multiple communication channels. I diagnose and troubleshoot platform and software issues, escalate complex cases to development teams, and contribute to root cause analysis to improve platform stability and customer satisfaction.

Key Contributions:

• 🛠 Issue Diagnosis & Resolution: Delivered timely solutions via Microsoft Teams, CRM ticketing systems, and email, ensuring minimal downtime and maximum user satisfaction.
• 📊 Root Cause Analysis: Partnered with developers to reproduce bugs, analyse logs, and validate fixes pre-release.
• 📚 Knowledge Base Enhancement: Authored and updated internal documentation to streamline resolutions and improve first-contact fix rates.
• 🔍 Trend Analysis: Monitored and identified recurring issues, implementing preventive measures to reduce repeat incidents.
• 🤝 Cross-Team Collaboration: Worked closely with product, engineering, and QA teams to ensure seamless problem resolution and feature stability.

🌐 Freelance Web Development – IA Web Solution

📅 Dec 2024 – Present | 🔗 Website | Book a Call | View Projects

Overview: I founded and operate IA Web Solution, offering bespoke website design and development services. Projects range from landing pages and business websites to booking platforms and eCommerce-ready WordPress sites.

Key Contributions:

• 🔧 CMS Platforms: Delivered modern, responsive websites using WordPress, Webflow, and custom HTML/CSS/JavaScript builds.
• 🛠️ Client Features: Integrated tools such as Calendly, Zapier, and Google Maps APIs to enhance functionality.
• 🎨 Design & Prototyping: Designed UI/UX wireframes in Figma and Balsamiq, translating them into live, accessible websites.
• 🚀 SEO & Performance: Optimized page load times, meta structures, and Lighthouse scores for improved visibility and UX.
• 📞 Client Collaboration: Held consultations, wrote technical briefs, and managed feedback through to deployment.

🧑‍💻 Technical Expertise